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| As all of b'uniQue's products are personalized, we apologise that we are not able to accept items for return, unless they are found to be defective in materials or construction, or the personalization is clearly inaccurate (i.e., spelling errors). However, we are not liable for mistakes made on the customers' part. Please make sure you have the name typed out correctly before submitting your order. If a product is defective or damaged, it can be returned or exchanged in their original packaging within 14 days. Please contact us via returns@buniquestore.com . Customer will pay for return shipping on authorized returns. We will provide an RG No., which needs to be indicated on the outside of the packaging. Any returns sent without prior authorization will be refused. Authorized returns should be sent to: Blk 360C Admiralty Drive #15-36 Singapore 753360 Shipping and handling charges are non-refundable. We cannot be responsible for items lost or misdirected . We appreciate your understanding and consideration on this. |
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